Help and support

Help & Support

How Can We Help You?

Welcome to Serelune Support.
Here you’ll find answers to our most frequently asked questions, along with useful resources to help you make the most of your shopping experience.

If you can’t find what you’re looking for, our customer support team is here to assist you — quickly, efficiently, and with care.
You can contact us anytime at contact@serelune.com, and we’ll respond within 1–3 business days.

Frequently Asked Questions (FAQs)

Below are some of the most common topics our customers ask about:

1. Orders & Shipping

• How long will my order take to arrive?
• How can I track my package?
• Do you offer international shipping?

2. Returns & Refunds

• How do I return an item?
• When will I receive my refund?
• What if my product is defective or damaged?

3. Payments

• What payment methods do you accept?
• Is my payment information secure?

4. Products & Availability

• How can I check if an item is in stock?
• Do you restock sold-out products?

5. Account & Privacy

• How do I create or manage my account?
• How is my personal data protected?

Still Need Help?

If your question isn’t answered here, please don’t hesitate to contact us.

Email: contact@serelune.com
Response time: 1–3 business days
Support hours: Monday to Friday, 9 AM – 6 PM (local time)

Our team will be happy to help with your order, product inquiries, or any issues related to your shopping experience.